Support hours
E-mail us: support@yaytrade.comMonday–Friday from 8.00 to 17.00
Pick-up service
- What does “pick-up service” mean?
- How and when do I get paid?
- How do I book a pick-up?
- How do I order Yaytrade bags?
- I haven't received my order of bags, what do I do?
- How does Yaytrade pick-up service work?
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Orders
- I haven’t received my order confirmation?
- Can I edit my order once it's placed?
- Can I reserve items in my cart?
- What happens if I enter the wrong information to my order?
- What happens if I haven't received my order?
- Is it possible to pick up my order myself?
Shipping / delivery
- How does shipping work?
- How much is shipping?
- How long will delivery take?
- If I buy more than one item, will they be shipped together?
- Can I track my order?
Payment
- Which payment method does Yaytrade currently offer?
- Where can I find questions regarding my invoice from Klarna?
- How do I pay if I buy an item at Tradera?
About the products
- What condition does the products on Yaytrade have?
- How do I know the condition of a specific item?
- Do you have a physical store?
Returns / refunds
- My pre-loved item is flawed, what do I do?
- How do I return my pre-loved item?
- Is there a fee for returns?
- Can I return an item or swap it for something else?
- What happens if I don’t collect my package from the DHL Service Point?
- Have you received my return?
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My profile
- I can't see my published ads, what's wrong?
- How do I create an account?
- I've forgotten my password, what do I do?
- How do I close my account on Yaytrade?
Creating my own ads
- What does it cost to sell on Yaytrade?
- How do I create an ad?
- What do I need to post an ad for an expensive item?
- Can I edit an ad?
- How do I delete an ad?
The fine print
- Where can I read your General Terms and Conditions?
- Does Yaytrade offer any kind of insurance policies for items and services?
- How am I taxed?
- Does Yaytrade have an app?