If for any reason (including the intention of cancelling your order) you do not retrieve an item from the DHL service point, it will be returned to us and processed as a return. In this scenario you will necessarily be responsible for €25 in shipping/handling, return, and administrative fees. Any such fees that are due to Yaytrade will subsequently be deducted from the amount you are refunded (eg. if an item purchased for €75 is returned by the service point – because it was not collected – you will receive €50 back, after the €25 fee has been deducted). If the original sale price was €25 or less, no refund will be issued or charge deducted.